Support
Pricing Policy
Trek & Travel aims to stock the very best selection of outdoor goods at the best price we can. Pricing shown is subject to change without notice. In accordance with the Trade Practices Act 1974 we reserve the right to withdraw items from sale, providing a full refund to our customers if necessary.
Due to security issues, we regret that we are unable to accept international credit cards in our store or on our website. Credit cards used must be accompanied by an Australian billing address. Any international credit card used online will not be charged and if we cannot get alternative payment details the order will have to be cancelled.
Shipping Information
We offer free shipping within Australia for purchases totalling over $49. For orders under $49 shipping & handling incurs a flat rate fee of $15. Express postage, offered at checkout, is $10 extra.
Your purchases will be sent via Australia Post using eParcel. Please allow a maximum of 7-10 working days for delivery to metropolitan areas. (Subject to availability).
We do not currently ship internationally.
If you have any further enquiries or special requests, please contact us by email or by phoning 02 9261 3435.
Returns & Exchanges
At Trek & Travel we sell the very best brands and we want you to be happy with your purchase. If your new purchase does not fit or you don't like the colour, you are welcome to send it back for an exchange or refund as long as the item complies with our policy: Refunds and Exchanges are permitted within 14 days only with presentation of a valid receipt. Returned goods must be in an 'as new' condition including any original packaging. For Sale/Clearance items refunds for change of mind are not permitted but an exchange or store credit may be provided so please choose carefully.
Online Purchases
For peace of mind we offer free, once-only, return postage on full priced online sales via eParcel. You need to contact us within 14 days of receiving your order, and if the problem cannot be fixed over the phone we will email you a pre-paid post label or for subsequent returns suggest the safest and cheapest way to send items back. Please package the item in a similar manner to how you received it, and include a copy of the receipt and a note detailing if you would like to exchange or refund. The customer is responsible for any damage that occurs due to poor packaging. Upon receiving the returned goods in an 'as new' condition, including any original packaging, Trek & Travel will issue the Exchange or Refund.
For subsequent returns send the package via courier or registered post. We do not offer free return postage on Sale/Clearance items. We also recommend taking out insurance as the customer assumes all risk of returning the goods to Trek & Travel.
Gift Vouchers
Trek & Travel gift vouchers are valid 3 years from date of purchase. Promotional vouchers issued as prizes are valid 6 months from date of issue. They are not considered transferable, so if misplaced they will not be reissued, and are not redeemable for cash.
Laybys
We are happy to accept laybys at Trek & Travel. By paying a deposit, you enter into a layby agreement with Trek & Travel with the following terms & conditions:
We require an initial deposit equal to 10% of the total cost of the goods or greater. This will serve as your first layby payment.
Your layby must be paid off within three (3) months of the initial deposit. You may take as many payments as you like withing this three month period, however you must make at least one (1) payment per month.
A $50 service fee will be charged if you cancel your layby. Anything you have paid on your layby account up to that point will be refunded, excepting the service fee.
By accepting a deposit on your chosen item, we agree to sell it to you at the price at which it is listed at that time. Your total cost will neither increase if the store price subsequently increases nor decrease if the item is subsequently listed on sale.