Support

Support

Pricing Policy

Trek & Travel aims to stock the very best selection of outdoor goods at the best price we can. Pricing shown is subject to change without notice. In accordance with the Trade Practices Act 1974 we reserve the right to withdraw items from sale, providing a full refund to our customers if necessary.

Due to security issues, we regret that we are unable to accept international credit cards in our store or on our website. Credit cards used must be accompanied by an Australian billing address. Any international credit card used online will not be charged and if we cannot get alternative payment details the order will have to be cancelled.

Shipping Information

We offer free shipping within Australia for purchases totalling over $49. For orders under $49 shipping & handling incurs a flat rate fee of $15. Express postage, offered at checkout, is $10 extra.

Your purchases will be sent via Australia Post using eParcel. Please allow a maximum of 7-10 working days for delivery to metropolitan areas. (Subject to availability).

We do not currently ship internationally.

If you have any further enquiries or special requests, please contact us by email or by phoning 02 9261 3435.

Returns & Exchanges.    

At Trek & Travel we sell the very best brands and we want you to be happy with your purchase. If your new purchase does not fit or you don't like the colour, you are welcome to send it back for an exchange or refund as long as the item complies with our policy.

To be eligible for a return or exchange, your item must meet the following criteria:

Return Period:

    • You have 14 days from the date of delivery or in-store purchase to return or exchange your item. To qualify, the return must be shipped via Australia Post by the 14th day at the latest.
Item Condition:
    • All items must be returned in their original, unworn condition, including tags, boxes, casing, and any other original packaging.
    • For footwear returns, please ensure the original shoe boxes are returned undamaged. We kindly ask that you avoid taping or marking the shoe box to prevent damage during transit.
Exclusions:
    • Please note, we cannot accept returns on clearance items, undergarments, personal hygiene products, or consumables.
Free Return Label:
      • Trek & Travel will provide you with one free return label via email. Please print it out and affix it securely to the outside of the return package.
      • Drop your package off at any Australia Post store.
    Refund Process:
        • Once we receive your return, please allow up to 3 business days for our staff to process your refund.
        • Refunds will be issued via the original payment method and may take up to 10 business days to appear in your account.
      In-Store Returns:
          • If you prefer, you can also return your order directly to our store during business hours.

         

        Gift Vouchers

        Trek & Travel gift vouchers are valid 3 years from date of purchase. Promotional vouchers issued as prizes are valid 6 months from date of issue. They are not considered transferable, so if misplaced they will not be reissued, and are not redeemable for cash.

        Laybys

        We are happy to accept laybys at Trek & Travel. By paying a deposit, you enter into a layby agreement with Trek & Travel with the following terms & conditions:

        We require an initial deposit equal to 10% of the total cost of the goods or greater. This will serve as your first layby payment.

        Your layby must be paid off within three (3) months of the initial deposit. You may take as many payments as you like withing this three month period, however you must make at least one (1) payment per month.

        A $50 service fee will be charged if you cancel your layby. Anything you have paid on your layby account up to that point will be refunded, excepting the service fee.

        By accepting a deposit on your chosen item, we agree to sell it to you at the price at which it is listed at that time. Your total cost will neither increase if the store price subsequently increases nor decrease if the item is subsequently listed on sale.